FAQ

FAQ

Can’t Find What You Need Below? Contact Us!

What is American Leather?

American Leather provides custom quality furniture with speed and consistency. Our pieces are built with fashion, function, and innovation.

Where is the American Leather manufacturing facility located?

American Leather is located in Dallas, TX. The state-of-the-art facility is an organized and spacious 350,000 sq ft. We use innovative engineering methods to handcraft each piece of furniture.

What is the European upholstery method?

The European upholstery method provides the cleanest, most tailored lines and seams as possible. It is often referred to as “sock-on” upholstery, which allows detailing that is as meticulous and precise as custom-tailored clothing.

What kind of leather does American Leather use?

American Leather has one of the largest leather collections in North America.

Our leather is chosen from the top 10% of hides in the world. We regularly scout the world for the most impressive hides and we partner with talented tanneries when highly skilled leather artisans prepare the leather for our manufacturing process.

What is American Leather’s process for making furniture?

Each piece starts off as a drawing by our award-winning design team, which is rendered on computer before it is perfected by an engineer for integrity and accuracy. The virtual model is then delivered to the manufacturing facility to begin physical production. Each part is cut by a computerized CNC router, which can make various sizes and shapes with precision and consistency.

Our system allows technicians to map out and place pattern outlines on the appropriate part of the hide, which ensures minimal waste with the most consistent color and quality.

Where does American Leather get its supplies?

Our hardwood frames are domestically sourced, and our suppliers are within 200 miles of our facility in Dallas, TX.

How does American Leather contribute to the environment?

American Leather is domestically sourced and sustainable with suppliers from within 200 miles of our facility. We use soy-based foams and we upcycle and resell our leather scraps to local businesses to produce smaller leather goods. We also only use water-based adhesives and stains. Also, since American Leather is manufactured within the United States, in comparison to other furniture manufacturers, we yield a smaller carbon footprint.

How can I customize each piece?

Each piece can be customized with any fabric, leather, or customer's own material Wood legs are available in Acorn, Espresso, or Walnut finish Nailhead trim are available in Antique Brass, Chrome, or Pewter finish on specific styles High-density, high-resiliency foam seat cushions encased in down and down back cushions Extra firm seating available on some seating. The Comfort Sleeper features bed sizes from Cot to King with endless sectional possibilities

What kind of leather does American Leather offer?

American Leather offers 3 kinds of leathers based on protection and durability from daily life.

Light Protection:Soft and supple leather. Requires moderate attention to maintain beauty

Medium Leather:Not as soft of Light Protection, does not require as much attention. There’s more protection for all the things that life throws your way

Heavy Protection:Offers the most protection. The heavily pigmented finish coat serves as a barrier to spills, stains and fading.

What is the Light Protection Leather?

The softest and most supple of our leathers, these exceptionally natural, full top-grain, full-aniline hides often have “character marks” on the surface, giving each its own unique look and feel. The natural scars, stretch marks, wrinkles and subtle shading variations are part of each hide’s inherent beauty. They age beautifully and develop a soft patina over time. And like many of the finer things in life, these light protection leathers require moderate attention to maintain their beauty over time.

What is the Medium Protection Leather?

It's not too little. It’s not too much. It’s just right for easy living. These leather hides are among the best in the world, but because of their surface coat, there’s just a little more protection for all the things life throws your way.

What is the Heavy Protection Leather?

These leathers are exceptionally versatile and offer the most protection from life’s everyday mishaps. Excellent for families with children and pets, the heavily pigmented finish coat serves as a barrier to protect from spills, stains, and fading. We feature different options in this category, depending on your lifestyle needs and décor preferences.

What colors does the leather come in?

You can view the colors we offer by following this link: (LINK TO COVERINGS)

What is Ultrasuede?

Ultrasuede is a luxurious, durable microfiber made to look and feel like suede. Made of 80% non-woven Polyester and 20% non-fibrous Polyurethane Binder, Ultrasuede offers an excellent alternative to leather and is available on every piece of furniture we make. Sort through the colors on the right to find your perfect match.

What is Sunbrella?

Sunbrella fabrics are used extensively by the outdoor furniture industry. The fabric repels water and is easy to clean, a winning combination for outdoor use. It was founded on the belief that textiles should be functional, exceptionally beautiful, and soft to the touch. Sunbrella® is easy to maintain and retains its beauty for years with simple soap-and-water cleaning.

What is Crypton?

Crypton fabrics are soft, beautiful, and designed to perform. It has varying levels of protection, depending on where they will be used. From markers to wine spills, Crypton Home Fabric’s proven performance technology gives your home both style and functionality. Soft, durable, and resistant to both stains and odors, Crypton Home Fabric is available in a wide array of textures and vibrant colors.

How should I clean my leather sofa?

First, review the care label of your furniture.

Under normal usage and conditions, regular dry-cloth dusting and vacuum cleaning in crevices and along the bottom are all that is necessary to clean your furniture.

DO NOT USE:saddle soap, cleaning solvents, furniture polish, oils, varnish, abrasive cleaners, detergent soaps or ammonia water.

Always try any cleaning method in a hidden area first to verify the results. For minor or slight scratches on the surface, use a soft cloth or clean fingers to gently buff the scratch. If needed, moisten lightly with distilled water to work scratches out.

The manufacturer is not responsible for damage incurred while cleaning.

How do I clean minor spots and spills?

Wipe any excess liquid up immediately with a clean absorbent cloth or sponge. If necessary, use a lightly moistened soft cloth with distilled water and let air dry naturally. Do not dry with hair dryers, etc. Do not use soap or soak the stain heavily with water. This may cause more damage than the stain itself. If the stain persists, we recommend that a professional leather specialist clean the leather to avoid any potential damage to the leather.

How do I clean tough/stubborn spots?

Moisten a soft cloth or sponge with a mild non-detergent soap and lukewarm water. Apply gently to all soiled portions of the leather surface. Remove soap lather by wiping with a clean damp cloth. Blot dry with another soft cloth, and then let air dry naturally. Do not use hair dryers, etc. If the stain persists, it is recommended that the leather be cleaned by a professional leather specialist to avoid any potential damage.

How do I clean butter/oil/grease stains?

Blot excess butter, oil or grease off the leather with a clean dry cloth, then leave it alone. The spot should dissipate into the leather after a short period of time. Do not apply water or try to wash a butter, oil or grease spot. We also recommend the use of Leather Degreaser by Uniters.com to remove butter, oil or grease stains.

How do I keep my fabric texture and beauty?

First, review the care label on your furniture.

Under normal usage and conditions, regular vacuum cleaning in crevices and along the bottom are all that is necessary to clean your furniture.

Protect your furniture from sun and direct light. Like any upholstery material, fabrics can fade if exposed to the sun.

Always try any cleaning method in a hidden area first to verify the results. The manufacturer is not responsible for damage incurred while cleaning.

What does “W” mean?

“W” means clean only with water-based shampoo or foam cleanser. Do not over wet, and do not use solvents to spot clean. Piled fabrics may require brushing to restore appearance.

What does “S” mean?

“S” means this fabric is dry clean only, or require dry solvents. These fabrics may be damaged when using water-based cleaning methods. Use solvent cleaners in a well-ventilated room and keep away from open flames. Avoid using cleaning products containing carbon tetrachloride, as it is highly toxic.

What does “S/W” mean?

“S/W” means that a combination of dry cleaning solvents and water-based cleaners may be used. You should perform a spot test in an inconspicuous area. Professional cleaning may be required for overall dirt.

What does “Dry” mean?

“Dry”requires dry cleaning by a qualified professional cleaning service only. To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended.

How do I file a warranty claim?

Please contact the retailer where you originally made your purchase.

What is the warranty?

American Leather stands by the craftsmanship of our products. Most products have a lifetime warranty of the frame. Contact your retailer for the warranty on certain products.

Can I buy direct from American Leather?

Thank you for your interest in American Leather. At this time, we do not sell direct, however, a retailer in your area will be able to assist. You can find a retailer at: http://alo.coalition.reviews/ You can find a retailer in your area at http://alo.coalition.reviews/

I need to order a replacement part, but I no longer live close to the retailer where I purchased?

Please complete the contact information form (CONTACT FORM LINK) and someone from Support Services will assist with your request.

I received a damaged product. How do I get a replacement?

Sorry to hear that. We strive to deliver quality furniture – please contact the retailer you purchased from to file a claim.

What is Comfort Sleeper?

Comfort Sleeper® by American Leather® is quite simply the most comfortable AND most versatile sleeper sofa available. With 14 styles available, from transitional to modern, you’re sure to find the stylish centerpiece you want — with a better night’s sleep built right in.

14 styles, 7 sizes, 3 mattress options, and hundreds of fabrics and leathers.

What bed sizes does the Comfort Sleeper line offer?

We offer any true bed size including King, Queen Plus, Queen, Full, Twin, Cot or Double Cot.

What kind of mattress options does the Comfort Sleeper line offer?

We offer Premier with Crypton® ticking, Gel, or Tempur-Pedic®

Assembly/Reassembly

Could be comprehended more easily visually (pictures provided in pdf American Leather provided)

  • Open the Mechanism and Place Middle and Front Mattress Assembly onto the Mechanism Brackets
  • Install 2 Bolts through the Bracket on each side
  • Install Back with “EAR” by lining up Hook and Peg
  • Press in and down to seat the Hook and Peg
  • Roll sofa body forward onto its Front Arms
  • Install Spring on each side
  • Install the Bottom Support Panel (High Leg only)
  • Install Bolt(s) on each side to attach Back to Arms
  • Roll the assembled Sleeper to the upright position as shown. Close and open the sleeper to test it.
Disassembly

Could be comprehended more easily visually (pictures provided in pdf American Leather provided)

Tools: 1/2” & 7/16 wrench, wood block 5” tall, or mallet plus wood block=5” (Impact driver optional)

  • Open bed
  • Tilt sofa forward onto its Front Arms
  • Unhook Velcro holding Dust Cover to back edge of sofa
  • Remove Bolt that locks Arm to the Frame on Back with “Ear”
  • Remove the Bottom Support Panel (High Leg only)
  • Remove the two Springs
  • Place a 5” Block under the Back, near the Arm, and press down on the top of the Arm to release

the Back from the Arm on both sides of the sofa

  • Remove Back with “EAR” by lifting it up and away
  • For Backs without “EAR”, remove the Inside
  • For Backs without “EAR”, remove the Inside Back Bolts
  • For Backs without “EAR”, remove the Inside Back Bolts and lift the Back up
  • Return the sofa back onto its legs. Remove Two Bolts from each side of the Middle Mattress Section
  • Lift Middle and Front Mattress Assembly away from the sofa and fold it on the floor
  • Close the Mechanism from both sides
  • Mechanism in closed position
  • Remove 4 Bolts from the Back Bed Section on each side, and remove Back Support Tube
  • Lift Back Bed Section up and out of the sofa
  • Remove the Square Back Tube with 7/16” socket and wrench 16. Remove 2 Bolts from each side of the Camel Hump Rail
What is the Re-Invented Recliner?

With the Re-Invented Recliner by American Leather®, you can enjoy a stylish, modern piece that defines your space, yet breaks every stereotype of the traditional recliner. It’s the “un-recliner recliner”– a perfect blend of fashion, function, and comfort – without the bulk or unsightly lines of what you typically find in a recliner.

What is the Comfort Recliner?

The Comfort Recliner by American Leather® is a recliner for people who take their relaxation seriously. We are proud to bring you a collection of beautifully designed recliners with multiple customization options to meet your exact comfort and stylistic needs. Plus, our proprietary Infinity System™ features a back and footrest that operate independently of each other, delivering your perfect reclining experience.

How can the Comfort Recliner be customized?

Every Comfort Recliner™ is available in two sizes to accommodate differences in height, weight and personal preferences. You also have the style option of a tight back or pillow back. And last but not least, customize your Comfort ReclinerTM by selecting power or manual, with optional wireless battery for power.

How long do I charge a battery on a Comfort Recliner?

A full 8 hours

What is Comfort Theatre?

Featuring our patented Infinity System™, your Comfort Theatre allows you to independently operate the power backs and footrests on each individual seat for unlimited ergonomic adjustability. Articulating headrests also allow you to choose your ideal angle while binge watching. Stainless steel cup holders have LED lights that turn on and off with a simple touch. And the control panel features a built-in USB port and backlit LED lights for easy access during dimly lit movies.

Can I use extension cords to connect multiple Comfort Theater pieces?

No, you cannot connect multiple Comfort Theatre pieces with extension cords.

How long do I charge a battery on my Style In Motion?

A full 8 hours

What is the Small Scale collection?

If you are downsizing or just redecorating, you can find the perfect fit for your style and room. Choose from two custom luxury sofas designed to bring downsizing upscale.

What is the Private Collection?

Contemporary and confident. American Leather's eye-catching Private Collection combines elevated style and superior craftsmanship to bring the WOW factor. Whether designing a modern masterpiece or transitional oasis, everyone will notice the beauty in the details.

What is the Personalize collection?

Personalize by American Leather is a customizable luxury furniture collection that fits your lifestyle needs. From single chairs to luxury sections, we can configure the right seating solution for you. Choose your preferred arm and cushion styles, and even other details such as seat depth, height, and leg material. Finally, wrap it up in your choice of fabric and color.

Does American Leather ship outside the U.S?

We have some retailers in Canada. But at this time, we don’t offer shipping outside of the United States.

How many retailers does American Leather have?

We have over 700 retailers across North America.

List of other fabrics

We offer hundreds of different fabrics including well-known brands like Crypton, Sunbrella, and Ultrasuede.

// Klaviyo